Privacy Policy

CoinPesa

Last Updated: September 10, 2026

1. Introduction

This Privacy Policy describes how Apps Tech Ltd ("CoinPesa", "we", "our", or "us") collects, uses, protects, retains, and shares information when users access or use the CoinPesa mobile application, website, and related services.

CoinPesa is committed to protecting user privacy and handling personal information transparently and securely.

By using CoinPesa, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

The information collected by CoinPesa depends on the services and features you use.

2.1 Account Information

When you create or manage a CoinPesa account, we may collect information such as:

• Name
• Email address
• Phone number
• Username or account identifier
• Country
• Profile information voluntarily provided by you
• Referral or sponsor information, where applicable
• Encrypted or hashed account authentication information

2.2 Transaction and Wallet Information

Where you use CoinPesa wallet, trading, rewards, purchase, withdrawal, or related transaction features, we may process:

• Wallet balances
• Transaction amounts
• Transaction history
• Deposit and withdrawal information
• Purchase and sale records
• Transaction reference numbers
• Transaction status
• Payment provider information

Where payment transactions are handled by external payment providers, those providers may independently process certain financial information according to their own privacy policies.

CoinPesa does not require users to provide their mobile money PIN, banking PIN, or other private payment authentication credentials to CoinPesa.

2.3 Usage and Technical Information

When you use CoinPesa, certain technical information may be collected automatically, including:

• IP address
• Device type
• Operating system and version
• App version
• Browser or WebView information
• Login and access timestamps
• Pages or features accessed
• App performance information
• Crash and diagnostic information
• General interaction and usage information

2.4 Device Identifiers

CoinPesa or third-party services integrated with the app may process device identifiers where reasonably necessary for security, analytics, fraud prevention, app functionality, notifications, or advertising.

2.5 Communications and Support

When you contact CoinPesa customer support, we may collect:

• Your name
• Email address or phone number
• Your message
• Account details necessary to investigate your request
• Attachments or screenshots voluntarily submitted by you

2.6 Files, Images and Media

If CoinPesa provides a feature that allows you to upload a profile image, document, receipt, screenshot, or other file, CoinPesa processes only the content you choose to provide for that feature.

CoinPesa will only request device permissions that are reasonably necessary for features offered within the app.

3. How We Use Information

We may use collected information to:

• Create and manage CoinPesa accounts
• Authenticate users
• Provide wallet and transaction functionality
• Process deposits and withdrawal requests
• Provide CoinPesa purchase and sale functionality
• Calculate rewards and referral benefits where applicable
• Maintain transaction records
• Provide customer support
• Send account and service notifications
• Detect fraud, abuse, suspicious activity, and security threats
• Protect CoinPesa users and systems
• Improve app functionality and performance
• Diagnose crashes and technical problems
• Comply with legal and regulatory requirements
• Enforce our Terms of Service

4. Advertising and Analytics

CoinPesa may use third-party analytics, advertising, crash reporting, or similar technology providers.

Where these services are enabled, they may process limited device, usage, advertising identifier, diagnostic, or interaction information according to their respective privacy policies.

We require third-party services used in CoinPesa to be integrated and used in accordance with applicable laws and platform requirements.

5. Information Sharing

CoinPesa does not sell users' personal and sensitive information.

We may disclose or share information in the following circumstances:

• Service Providers: Companies that provide hosting, cloud infrastructure, payment processing, security, communications, analytics, or other services necessary to operate CoinPesa.
• Payment Providers: Information may be shared where necessary to initiate, verify, process, or reconcile user transactions.
• Legal Requirements: We may disclose information when legally required by a court order, government request, applicable law, or regulatory obligation.
• Fraud and Security: We may share information where reasonably necessary to investigate fraud, abuse, security incidents, or illegal activity.
• With Your Direction or Consent: Information may be shared when you specifically request or authorize the sharing.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

Security measures may include:

• HTTPS / SSL encryption for supported network communication
• Restricted server and database access
• Password hashing and authentication controls
• Monitoring for suspicious activity
• Access controls for authorized personnel
• Regular software and server security updates

7. Data Retention

CoinPesa retains personal information only for as long as reasonably necessary to:

• Provide CoinPesa services
• Maintain active user accounts
• Process and reconcile transactions
• Prevent fraud and abuse
• Resolve disputes
• Meet legal, accounting, regulatory, or compliance obligations

When information is no longer reasonably necessary, it may be deleted, anonymized, or securely retained where continued retention is legally required.

8. Account and Data Deletion

After verifying a legitimate deletion request, we will delete or anonymize personal information associated with the account unless certain information must be retained for legitimate security, fraud-prevention, transaction-record, legal, tax, accounting, dispute-resolution, or regulatory purposes.

Information that must legally be retained will be isolated from normal account use and retained only for the applicable required period.

9. User Privacy Rights

Subject to applicable laws, users may have rights to:

• Request access to personal information
• Correct inaccurate information
• Request deletion of personal information
• Request restriction of certain processing
• Object to certain processing activities
• Withdraw consent where processing relies on consent
• Request a copy of certain personal information

To submit a privacy request, contact support@coinpesa.org .

10. Children's Privacy

CoinPesa is not designed for children below the minimum age permitted to use the service under applicable law.

We do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

If we learn that personal information was collected from a child in violation of applicable requirements, we will take reasonable steps to delete the information.

11. Third-Party Services and Links

CoinPesa may interact with third-party services such as payment processors, analytics providers, advertising providers, cloud hosting providers, messaging services, or external websites.

Third-party services operate under their own terms and privacy policies. CoinPesa does not control the independent privacy practices of third-party websites or services.

12. International Processing

Depending on the technology and service providers used to operate CoinPesa, user information may be processed or stored in countries other than the user's country of residence.

Where required by applicable law, reasonable safeguards will be used for international transfers of personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy when CoinPesa features, technologies, legal requirements, or data-handling practices change.

When the policy is updated, the "Last Updated" date at the top of this page will be changed.

Material changes may also be communicated through the CoinPesa application or other appropriate communication methods.

14. Contact Us